Goodgear Terms & Conditions
General
All the terms and conditions below are designed to ensure that your order is completed accurately and your logo is reproduced. All orders must be submitted in writing and sent by fax or email. All prices are quoted ex our warehouse at Gosford. Freight costs will be added to your order. We have negotiated low freight costing with our carrier. Please confirm your freighting requirements with our customer service department. Minimum order is 10 garments. Accounts All orders are COD except where our arrangements have been confirmed in writing. A credit application in full and any acceptance of request for credit will be made in writing. The first 4 initial orders must be COD even if credit terms are accepted. Payments
GoodGear accepts the following methods of payment for all orders: Cash, Credit Card – Mastercard, Visa, Bankcard, American Express, Cheque, Direct Deposit Deposit A 30% deposit is required with your order unless other arrangements have been made. Quotes All written quotes are valid for one month from the date quoted. Final quote prices are finalised by the Account Manager. Website prices are only a guide and may be subject to change without notice. Orders Orders will not be processed until a signed order confirmation and artwork approval is returned to GoodGear Pty Ltd. To ensure the accuracy of your order details and artwork you will be required to sign an Order Confirmation and an Art Approval prior to your order being processed. Once confirmed and in production an order cannot be cancelled. By signing an artwork and order confirmation you accept liability for the order and details contained in the order confirmation, approval and the terms and GoodGear terms and conditions.Once an order is confirmed, a fee of $30.00 will apply for any additional changes. In many cases, changes will not be accepted as the order will be deemed ‘in progress’. We endeavor to produce the exact quantity requested, but due to constraints on our production techniques 5% UNDERS AND OVERS is considered fulfillment of order.Delivery time may vary with the complexity of the order. An approximate delivery date will be provided on your confirmation. This is an approximate date only. We will not accept claims for late delivery unless it is stated on your order and confirmed in writing with your order confirmation. Artwork To reproduce your logo accurately we require quality finished artwork. The following formats are most acceptable: Computer disk or email in one of the following formats Corel Draw X3 or X5 with all fonts embedded or converted to curves - Vector art only (Importing a bitmap object into a Corel or PDF is not acceptable. As the image is not acceptable) Illustrator CS2 file – all fonts converted to outlines (Importing a bitmap object into illustrator is not acceptable as the image is not Rescalable) Bromide – Colour separated and produced to size. Embroidery Disk – Tajiima format – produced to size with plot sheet (Embroidery designs only) All other formats may incur an artwork charge. We endeavor to match printing and embroidery to PMS Colours but due to the nature of some materials variances may occur. Sizing and Fabrics Every effort is made to ensure consistency of dye lots, but fabric colours may vary with dye lots and fabric textures. These variances are acceptable.We carry a large selection of garments and ranges both locally made and imported. Cuts and sizes do vary across these ranges. Please confirm sizing and request size samples if required as we cannot accept claims if the garments do not fit and have been customised with your embroidery and printing. Care Instructions and Claims The Purchaser shall be responsible for inspecting the goods upon delivery to ensure that the goods are those ordered by the Purchaser. All claims for credit for damage, defective or short delivered goods or goods to be returned must be notified to GoodGear immediately. GoodGear will not accept claims that are not notified within 7 days of delivery. Unless otherwise agreed, no request for credit will be approved until a representative of GoodGear has inspected the goods on which the credit is claimed. At all times, the Purchaser is responsible for maintaining proper care of the goods in question. Proper care of the goods includes following the Care Instructions on the garment or product.
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